Clients' Charter


  • Our commitment is to provide quality services and assist our clients to overcome problems encountered with our services.
  • Provide advisory services on diagnostics of crop pests and diseases within seven days.
  • Provide advice services on importation and exportation of plants and plant produce law in line with the Plant Quarantine Act 1976, Customs (Prohibition of Exports) Orders 1998 and the Convention on International Trade in Endangered Species of Flora and Fauna (CITES)
  • Provide advice services on quarantine treatment technology and post entry quarantine so that imported plant produce are free from quarantine pests
  • Phytosanitary Certificate, Export License and CITES permit shall be issued within one day (1 day) after the inspection of the consignment
  • Import permit shall be issued within seven days (7 days) from the date of application
  • Inspection of consignments at the entry point shall be done within 24 to 48 hours for the purpose of allowing plant produce entry into the country
  • We promise the services listed above if the applications received are complete and in compliance with the law
  • Suggestions and comments are welcome for our mutual benefits